Frequently Asked Questions

Everything you need to know about shopping with Nerova.

How long will it take to receive my order?

Standard shipping typically takes 3 to 7 business days within the continental United States. International shipping times vary by location, usually ranging from 7 to 15 business days.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return process.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

Which payment methods do you accept?

Nerova accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all Nerova products come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship under normal use.

Can I change or cancel my order after it has been placed?

Orders can be modified or canceled within 2 hours of placement. After this window, the order enters our fulfillment process and can no longer be changed.