Returns & Exchanges

At Nerova, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return or exchange any eligible item within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Attach Shipping Label

Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your return parcel.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing